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An Introduction to IT Benchmarking and Metrics

April 9, 2019 @ 11:00am-11:45am

DoIT’s User Services and Systems Engineering & Operations departments recently began a journey to improve our metrics and benchmark several of our services. Having this data is invaluable in determining how we fare against the market, where we might target improvement initiatives, and where we might showcase our successes. We’ll share a general overview of metrics and benchmarks, what we learned, where we are now, and what’s next for our departments.

Details

Time:
11:00am-11:45am

Location

Agriculture
Union South, Third Floor

Speakers

Tamara Walker

Interim Director, User Services, UW-Madison

Tad Smejkal

Interim Director, Systems Engineering & Operations, UW-Madison