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An Introduction to IT Benchmarking and Metrics
April 9, 2019 @ 11:00am-11:45am
DoIT’s User Services and Systems Engineering & Operations departments recently began a journey to improve our metrics and benchmark several of our services. Having this data is invaluable in determining how we fare against the market, where we might target improvement initiatives, and where we might showcase our successes. We’ll share a general overview of metrics and benchmarks, what we learned, where we are now, and what’s next for our departments.