Enterprise CRM Assistant Director
Kyla Farroll owns the enterprise CRM program within DoIT Enterprise Business Systems and brings over 2 decades of higher education experience to UW-Madison. She has been a leader in Academic Advising, Financial Aid, Recruiting & Admissions and Student Services, as well as championed student success initiatives and led system implementations. Just prior to joining UW in January 2020, Kyla spent 15 months as a higher education strategic consultant for a global Salesforce implementation partner and holds three Salesforce certifications. She earned her Bachelor of Arts degree in Journalism from Eastern Illinois University, and Master of Arts degree in Media Communications from Webster University.
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